Average Reviews:
(More customer reviews)The BUSINESS product is a disaster. I bought H&R BLOCK Premium and Business at the Office Max web site. The Premium installed fine.
Installation of BUSINESS failed with an error message referencing Wolters Kluwer, a firm I know publishes tax information. After several attempts to install the product, including making a CD image and installing from that, taking nearly an hour, I phoned H&R Block.
After about forty minutes repeating these steps with a tech support rep, he agreed that my CD was defective and said he would send me a download link. It took another ten minutes for him to determine that he couldn't send me the link, because I hadn't purchased the product direct, even though I have used the product for more than 20 years and offered to send him the proof of purchase and gave him the Key Code from the box!!!!
He told me I could return the CD to the store for a refund and buy from H&R Block or exchange it at Office Max. I asked for his supervisor. The supervisor agreed that this was ridiculous and e-mailed me a download link, warning me that I had 24 hours and that I could only download once.
The e-mail said there were 3 steps: click on the link, fill out the form, wait for another e-mail to access the download. He waited that long and we agreed to terminate the call. BIG MISTAKE.
After I filled out the form, a link appeared saying "click here to download". So I did. But all I got was a blank web page containing the words "bad URL". So I waited for the second e-mail. It never came.
I called back and got a second rep who pulled up my case notes and quickly cut to the chase. He sent me another link. Same result. He said it was only his second day on the job, so he would have to check to see what the next step is.
His answer was that the program was not finished because of the recent tax law changes and that it won't load anywhere. THIS MEANS THAT EVERY BOX IN RETAIL STORES CONTAINING THIS PRODUCT HAS DEFECTIVE SOFTWARE THAT WON'T EVEN LOAD. You cannot patch or update tax tables in software that isn't even loaded in the first place.
I asked the rep how to resolve this. He said it's my responsibility to keep calling back starting about January 15, to see if the product is available. There is no process to keep a list of those needing the update, no compensation for time wasted.
Worse yet, can you imagine what this will do to the H&R Block call queues?
Click Here to see more reviews about: H&R Block At Home 2010 Premium & Business Federal + State + eFile
H&R Block At Home Premium and Business
Ideal for Small Business Owners Screenshot. View larger.
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