Average Reviews:
(More customer reviews)Our company had been using ACT since version 2.1, and we still have the big red box with those floppies in it. And after three months of working with ACT 6.0 and the two patches released since launch, we've started to wonder if dusting off those old 80286 machines which once ran ACT 2.1 might be a safer idea. To summarize our experience: It almost killed us.
Late last year, I came to this company as a consultant in information technology and saw a complete disaster built around ACT 5.0 on a peer to peer network. One workstation fed data to three others, and a fourth operated through email synchronizations out in the field. After putting a dedicated and capable server (Dual P3-600, 1G RAM, 18G RAID array) together as a host for the ACT data files and synchronization software, we thought we had it licked. Unfortunately, we should have stopped there. E-mail based synchronization was flaky due to a slightly unreliable ISP.
We then identified an interest in managing QuickBooks Pro and ACT together, which was offered by ACT 6.0. So, when a phonecall came from Interact offering us full version licenses at the upgrade price, we jumped on it, hoping for improvements in the synchronization process and the ability to extend ACT's functionality to other software and devices, such as a considered deployment of Palm OS devices to our sales force. Once we got ACT 6.0 at the office, we were updated and running with it within a week.
Then the trouble started. Synchronization fell even further into a pit, with lost contacts, appointments that refused to reschedule across synchronization, and a complete breakdown of the email software built into ACT. They had seperated the Internet e-mail tool from the main program in a way that seemed to make no sense, spawning a new window while still interrupting the main thread of the ACT database. If your email client hung for some reason, the entire application would stall and require a process kill. And if your email program has a problem finding the hostname to one of your mail servers, forget it. It'll hang.
Accessing the database across our LAN became intolerably slow under ACT 6. Our database, with 4500 contacts, would take a half second to a second or more simply to page through the contacts. Under ACT 5, this is practically instantaneous. Loading the calendar view with only 5 users scheduled, and filtered to only display two, took between 15 and 30 seconds. Under ACT 5, one to two seconds, tops.
We have one of the ACT Advantage support memberships, and even had an ACT certified professional who seemed very knowledgeable look at our setup. He went over every inch of our network and ACT configuration, and saw nothing wrong with anything I had done. The ACT Advantage people told me to install Outlook on the server on the off chance that might work. Why should I need to use a third-party application to make ACT work? If the built-in Internet E-mail option for synchronization is unreliable, why include it for something as important as this?
The "Library" tab was an absolute joke. We could not resize images displayed in it that had been scanned using our sheetfed desktop scanners, and viewing a contact with this tab took up to a minute. It simply boggled the mind how much this "feature" wasn't.
Our largest initial annoyance was the fact our scanners could no longer scan directly into the ACT application. Under ACT 5.0, the scanner functioned simply. View the contact you wanted to attach a document to, feed the document through the scanner, and done. Attached as a note to the contact. Under ACT 6 this broke, and ACT claimed it was a third-party application that they did not support. We had only a very basic program, PaperPort, that managed this interface. It seems to simply use the drag-and-drop functionality inherent to Windows to perform this task. Under ACT 6, this was broken, but of course can be worked around by spending two hundred dollars on an "Add-In"...
In general, ACT 6 felt like a very shoddy product. It felt for all intents and purposes like someone had taken the ACT 5 codebase and decided to split it up into smaller components in order to facilitate the selling of even more Interact and third-party applications and "Add-ins" to increase revenue.
We returned it. It really is not worth the risk.
Click Here to see more reviews about: Act 6.0
ACT! 6.0 organizes all your customer information in one place to give you instant access to every detail of every customer relationship. You'll be able to find anyone or any detail in seconds, including names, phone numbers, addresses, notes from previous conversations, upcoming appointment details, call histories, a list of follow-up activities, and much more.
ACT! even manages your sales pipeline with forecasting tools and built-in reports, and allows you to safely share complete customer information with your workgroup. It even works with Outlook, handhelds, and paper planners to propel your business to a whole new level.
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