QuickBooks: Customer Manager - New Version Review

Average Reviews:

(More customer reviews)I have used ACT! and Qbooks for years. I needed an upgrade to ACT! but received very poor reviews for ACT! 6.0. Intuit always gives a quality product so I bought This Customer Manager.
The advertising makes it sound so powerful but I cannot find much to do with it. It is like Intuit sold a shell they were developing to recapture development costs.
Its kind of funny in a sick sort of way .. but I can't find much functionality in this product at all. It really doesn't do anything except list your customers and... nothing!

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Prophet 3.0 - 3 Pack Review

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(More customer reviews)I have purchased the Prophet Pro 4.0 version for $199.95 from the vendor and straight out of the gate the installation was fraught with bugs and problems. I had to first tweak the registry with a patch to get the software to even begin the install, I then had to download a file from Micrososft "Windows Installer Distributable 3.1" to get the software to install on the machine. After the installation according to the users guide when I start Outlook I was to be asked questions regarding the configuration and what files to use and where to install which never happened. After this it was no suprise to find that no component of the application was present at all within Outlook. I uninstalled the software and went through the process again and finally got it to run only to find that some of the toolbars did not work when pressed and that when I wanted to backup my DB to my network drive it would not do it because you have to backup locally and manually copy it to the server for safekeeping. To make this even worse, if that was possible, Avidian does not provide patches, updates or fixes on their website like most NORMAL developers do, you have to pay a seperate fee for that bit of heaven. When asked why this was not included in the purchase price I was told that their oversees customers dont require patches or fixes, which makes you wonder what the heck those people are doing over there. In short the only good thing about this product is the money back guarantee which I am going to fully avail myself of. If you are looking for a good CRM product look at Maximizer, I think that will be the route I am going to pursue.
PS... Avidian people dont seem to give a hang whether or not you are happy with their product or service, maybe they will start if more of us who buy the product and return it spread the word a bit.
PSS... Too bad I cant choose a number of stars lower than 1, 1 seems to good for them.

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ACT By Sage Premium 2008 10.0 Review

Average Reviews:

(More customer reviews)Check the date of the reviews before taking them serious. 6 of the 8 reviews were written on Sept. 28, and the other two reviews are doubtful. Just an observation and in conflict with the reviews of the non premium version ACT! 2008 10.0 .

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ACT BY SAGE PREM EX EDITION 2008

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Sage ACT Premium 2011 Corporate License & 1 Hour Online Training Webinar held weekly Review

Average Reviews:

(More customer reviews)We installed ACT 2011 last year, upgrading from an antiquated version of the program. After reviewing various contact management options, we went with ACT because our owner was familiar with the old version and felt more comfortable staying with ACT, rather than learning a new program; we did not select it because it was the best or easiest-to-use program.
We were right not to.
The program is too bulky, which makes it slow and hard to use. Simple tasks, like changing records, take way too much time. Customizing the templates (one of the major selling points) basically requires you to learn a new language; nothing I had ever learned about graphic design, coding, or database management helped me figure it out.
Even worse, the web version flat-out doesn't work. This was one of the essential features for us, because several of our team members use Macs, and installing Parallels was not an option. Also, most of us travel or work from outside the office, so remote access is crucial. It mostly works, most of the time, but then will mysteriously stop working, lock us out, and require us to click on the red flagged item to fix the error.
There is, of course, no red flagged item visible on the screen.
At this point, trying to use ACT has probably cost us more time than, for example, designing a contact management database in Excel would have. Add the cost of buying licences for our whole team, and having to pay an "Act Specialist" to set it up (by the way, even the "specialist" is frequently stumped and can't figure out how to get support), and this piece of "productivity software" has lost us time and money.

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Maximizer 6.0 Review

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(More customer reviews)If Max 6.0 worked as well as previous versions the upgrade would be worth $100's more.... but....
Simple things such as e-mailing multiple contacts at one time are now seemingly impossible, though easily accomplished in earlier versions. Bugs galore and by the way, these are new bugs overwriting tried and true software. But then again, I guess that helps support the $45 charge per tech support call. Note - you cannot e-mail tech support from the Multisoft website... hmmmmm.
I removed 6.0 and reloaded 5.0 so that I can get some work done... still waiting to get my money back.
BTW - I still have my copies of 1.0, 1.2, 3.0, 97is & 5.0

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ACT 3.0 Review

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(More customer reviews)This product will greatly fulfill your need for a tracking database.
Efficient and affordable.

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Act By Sage Premium for Real Estate 2006 Review

Average Reviews:

(More customer reviews)I love this program with a few exceptions. It would be so much better if the report templates were easier to change/create, you could attach files to email templates for mail merge docs being sent to lookups/groups and didn't slow your system down so much. Otherwise, I use it everyday and can't imagine my business without it.

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Whether you're a single-agent or part of a broker business or a large workgroup, ACT! Premium for Real Estate can help you to become more productive and effective in managing prospects and customers. With more than 2.5 million individual users and 32,000 corporate customers, ACT! Premium for Real Estate continues to be the award-winning market leader in contact and customer management among real estate professionals. Centralize Buyer, Seller and Vendor InformationACT! Premium for Real Estate is a single, central repository for critical prospect and customer information captured across your business -- whether you are a one-person business or a large workgroup. ACT! Premium for Real Estate enables you to keep detailed prospect and customer information, group relevant contacts, capture all customer communications on the contact record, track opportunities through the sales process, and report on overall effectiveness.ACT! Premium for Real Estate can help you can track complete buyer, seller and vendor information including contact details, notes and history, appointments and to-dos, documents and sales opportunities. The Groups feature lets you easily communicate and schedule with related contacts can create up to 15 hierarchies of subgroups for managing information. Groups can even be utilized to track properties and contacts associated with those properties, and you can attach critical documents such as inspection reports, house photos, MLS listings, and more to the contact record.Instant Information Access for High Levels of Customer Service ACT! Premium for Real Estate allows you to search information in on any field, or search by key words to access contact and information immediately. Did you receive a call from a prospect but only caught the first four digits of their phone number? No problem. Simply perform a lookup on the phone number field and quickly find who you are looking for. You can also perform numeric lookups by ranges such as greater than or less than queries and save these queries for reusable searches.For quick and easy referencing, ACT! Premium for Real Estate allows you to track all of your critical contact and customer communications on the contact record. The software offers 30 letter templates customized for real estate in the areas of Letters to Buyers, FSBOs, Lead Follow-up, Open House Follow-up, Referral Letters, Letters to Sellers, and PR Campaigns for the Holidays. These custom letter templates were sourced from a respected real estate communications expert to improve your communications. ACT! Mail Merge allows you to correspond with multiple contacts (either via e-mail or paper correspondence) and automatically track a history on each contact record. Prioritize Your Work and Manage Your Leads Stay on top of appointments and tasks by scheduling activities using one of more than 20 activity types. Or, set up an Activities Series using one of the nine custom Activity Series specific to real estate including active listing, new listing, listing prospect, active buyer, new buyer, buyer prospect, and more. In addition, ACT! Premium for Real Estate offers multiple Calendar Views including daily/weekly/monthly/today views, as well as activity alarms, so you never miss an important appointment or deliverable.You can also import leads from a variety of sources so you can start turning those prospects into customers immediately. You can segment leads into relevant groups, schedule an activity series for all leads that you imported so you have a set marketing strategy with reminders of upcoming tasks, and send your first personalized communication using mail merge. The software also enables real estate agents to track sales opportunities through close utilizing the standard sales process or a process customized to suit your business.In addition to the more than 40 standard reports in ACT! Premium for Real Estate -- including phone lists, activity reports, and sales summaries -- you'll also have nine custom report templates for real estate at your disposal. These include: buyer completed activities, seller completed activities, activities by type and activities by contact so you can actively update your buyer or seller, see which marketing activities converted to sales, and determine the most effective communication vehicles. And best of all, you can synchronize your ACT! Calendar, Contact and To-Do Information to your Palm OS or Pocket PC device, so you always have access to your critical contact information while you're on the road.

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ACT By Sage 2008 10.0 Review

Average Reviews:

(More customer reviews)I have been in IT for 20 years and am currently an IT manager for a Fortune 500 company. Act 2006 and then the "upgrade" to Act 2008 have been the worst software experiences I have ever seen, bar none.With a ~12 seat install of Act premium, we got Act 2006 up and running with the help of a Certified Act consultant. It was ugly and the entire user base complained of not only Act being very slow, but the computers slowed to a crawl when performing all other functions as well. See the reviews of Act 2006 and you will see my experience is the norm.
An upgrade to 2008 was ordered. Cold feelings of dread went up and down my spine. The same consultant returned and we started.
Every single machine had a minimum of 6 errors related to the upgrade. Some had many more. A listing of actual and paraphrased errors follows. The consultant struggled until late in the evening to get the first four or five working. SQL was removed and installed, registries were hacked and edited. Finally she got those working.
The next day I personally attempted to do the rest.
Eventually after about 5 person-days I got the machines installed, and now the users are telling us that this version is even slower than the dog called Act 2006.
This should not reflect badly on the consultant. She was quite good. This is all about the product put out by Rage Software.Run, don't walk away from this evil thing called Act.
----------------------------------
Small sample of the errors I jotted down as we went down this bloody path:
All users had errors when adding an Outlook address book, Licensing error-User count. Which eventually went away after 6-8 tries or 10 minutes, not sure which fixed it. We had the proper volume licenses.
When updating the local DB all laptops gave an error pop up "Error in the Application" with "ok" being the only choice. It seemed to complete ok after this however.
Over half had SQL errors upon upgrading from 2006 to 2008. Gave up and removed 2006 and 5 related pieces instead of upgrading.
None could register online due to Act not speaking SSL through a Windows configured proxy. (A fairly standard configuration in a corporation) We did work around this by connecting/activating with another method.
Half of the laptops caused Outlook 2003 errors when launching. "Error in registry for extension: (Exchange Extensions) Syntax or format of the registry entry is incorrect." This dialog appeared about a dozen times in a row and then Outlook would eventually launch.
25% had errors when upgrading related to SQL. The upgrade from 2006-2008 did not handle the SQL portion well at all. Once we manually uninstalled Act 2006, 4-5 SQL pieces and the XML 6 Parser, and then installed 2008 and then manually installed SQL Server it went somewhat better. There were still a couple that had major errors though relating to SQL even after doing this elaborate process.
Errors with SQL failing to start - SQLWriter-SQLDumper library failed initialization. Installation Corrupt/tampered with.
SQL Server could not find specified named instance (ACT7) please specify the name of an existing instance at the invocation of sqlserver.exe
And on and on and on.....

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Make contacts. Buildrelationships. Get results.ACT! by Sage 2008 (10.0) is a feature rich, robust contact andcustomer managerideal for individuals and small business customers of up to 10 networked users1in a variety of industries looking to organize contact information, manage dailyresponsibilities, and communicate more effectively to improveyour productivity.ACT! by Sage 2008 (10.0) is for individuals and small business customers in avariety of industries looking to organize contact information, manage dailyresponsibilities, and communicate more effectively to improve yourproductivity.

ACT! is the #1 selling contact and customer manager that helps you organizecontact information, manage daily responsibilities, and communicate moreeffectively to improve your productivity. With over 2.7 million users and 41,000corporate customers, ACT! has maintained its position as #1 for 20 years becauseit's renowned for being easy to learn and use, and is an effective solutionfor anyone who regularly works with contacts.Why Should You Choose ACT!?

Keep important contact details in one place with ACT! so you have quickaccess to the information you need.
Be up and running quickly because ACT! is easy to learn and use.
Manage your daily responsibilities soimportant calls, meetings, andto-dos don't slip through the cracks - and ultimately improve yourproductivity!
Integrate ACT! with everyday applications, including Office, so you canwork the way you're accustomed.
Use ACT! out-of-the box or highly customized to fit the needs of yourbusiness..

ACT! can be used out-of-the-box or customized to suit your needs, and alsointegrates with everyday tools like Microsoft Outlook, Word, and Excel.WithACT! you'll have critical contact

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Act 6.0 Review

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(More customer reviews)Our company had been using ACT since version 2.1, and we still have the big red box with those floppies in it. And after three months of working with ACT 6.0 and the two patches released since launch, we've started to wonder if dusting off those old 80286 machines which once ran ACT 2.1 might be a safer idea. To summarize our experience: It almost killed us.
Late last year, I came to this company as a consultant in information technology and saw a complete disaster built around ACT 5.0 on a peer to peer network. One workstation fed data to three others, and a fourth operated through email synchronizations out in the field. After putting a dedicated and capable server (Dual P3-600, 1G RAM, 18G RAID array) together as a host for the ACT data files and synchronization software, we thought we had it licked. Unfortunately, we should have stopped there. E-mail based synchronization was flaky due to a slightly unreliable ISP.
We then identified an interest in managing QuickBooks Pro and ACT together, which was offered by ACT 6.0. So, when a phonecall came from Interact offering us full version licenses at the upgrade price, we jumped on it, hoping for improvements in the synchronization process and the ability to extend ACT's functionality to other software and devices, such as a considered deployment of Palm OS devices to our sales force. Once we got ACT 6.0 at the office, we were updated and running with it within a week.
Then the trouble started. Synchronization fell even further into a pit, with lost contacts, appointments that refused to reschedule across synchronization, and a complete breakdown of the email software built into ACT. They had seperated the Internet e-mail tool from the main program in a way that seemed to make no sense, spawning a new window while still interrupting the main thread of the ACT database. If your email client hung for some reason, the entire application would stall and require a process kill. And if your email program has a problem finding the hostname to one of your mail servers, forget it. It'll hang.
Accessing the database across our LAN became intolerably slow under ACT 6. Our database, with 4500 contacts, would take a half second to a second or more simply to page through the contacts. Under ACT 5, this is practically instantaneous. Loading the calendar view with only 5 users scheduled, and filtered to only display two, took between 15 and 30 seconds. Under ACT 5, one to two seconds, tops.
We have one of the ACT Advantage support memberships, and even had an ACT certified professional who seemed very knowledgeable look at our setup. He went over every inch of our network and ACT configuration, and saw nothing wrong with anything I had done. The ACT Advantage people told me to install Outlook on the server on the off chance that might work. Why should I need to use a third-party application to make ACT work? If the built-in Internet E-mail option for synchronization is unreliable, why include it for something as important as this?
The "Library" tab was an absolute joke. We could not resize images displayed in it that had been scanned using our sheetfed desktop scanners, and viewing a contact with this tab took up to a minute. It simply boggled the mind how much this "feature" wasn't.
Our largest initial annoyance was the fact our scanners could no longer scan directly into the ACT application. Under ACT 5.0, the scanner functioned simply. View the contact you wanted to attach a document to, feed the document through the scanner, and done. Attached as a note to the contact. Under ACT 6 this broke, and ACT claimed it was a third-party application that they did not support. We had only a very basic program, PaperPort, that managed this interface. It seems to simply use the drag-and-drop functionality inherent to Windows to perform this task. Under ACT 6, this was broken, but of course can be worked around by spending two hundred dollars on an "Add-In"...
In general, ACT 6 felt like a very shoddy product. It felt for all intents and purposes like someone had taken the ACT 5 codebase and decided to split it up into smaller components in order to facilitate the selling of even more Interact and third-party applications and "Add-ins" to increase revenue.
We returned it. It really is not worth the risk.

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ACT! 6.0 organizes all your customer information in one place to give you instant access to every detail of every customer relationship. You'll be able to find anyone or any detail in seconds, including names, phone numbers, addresses, notes from previous conversations, upcoming appointment details, call histories, a list of follow-up activities, and much more.
ACT! even manages your sales pipeline with forecasting tools and built-in reports, and allows you to safely share complete customer information with your workgroup. It even works with Outlook, handhelds, and paper planners to propel your business to a whole new level.

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Best Software ACT 6 for 2004 Review

Average Reviews:

(More customer reviews)I am the Senior IT Tech at a large company and our top 2 executives and their secretary have been using Act for years and years. We started getting data corruption on a regular basis in one of the two dbs. So we decided to upgrade to Act v6 2004.
Let me just say that I think the interface is clunky and outdated. The 2004 software feels like something written in the early 90s. You can't use the mouse wheel to scroll through your contacts (we have over 400 employees in the db). The icon graphics are crap, the backgrounds and titles repeat themselves on large monitors. And the program is painfully slow. Clicking from calendar to contacts to task lists often takes 3-4 or more seconds (compared to outlook which is instant).
We first started having major problems with the Pocket PC Link. It's garbage...you cannot sync with the PDA unless you exit act (unlike Outlook). And if you delete contacts on the PDA, they will come back because a malfunction in programming prevents it from being deleted on the Desktop. Deleting calendar events replicates fine, but you cannot delete contacts on the PDA. This was all confirmed by Act tech support on several occasions as we ran into these problems.
Furthermore, even with the new ACT 2004 we again kept getting the databases corrupting. When they get corrupted, you better hope you have backups, cause all tech support will tell you is they have a data recovery team. We looked into it, expect to pay near $1,000 to recover your data. So we restored our General Managers data from tape backups, from local backups, or from his PDA, on a regular basis. After hours and hours on the phone with tech support, they finally told me that storing the database on the network can cause the db to get corrupted. This was not written in any documentation I could find anywhere that came with the software. The only way to share the calendar with a secretary is to have it accessible on a network. MAJOR DESIGN flaw. And to make things worse, when I asked for help to implement their "bandaid" workaround to "reduce the risk" of further data corruption, they asked for a credit card.
We're going back to Outlook 2003 using our Exchange server, never had any problems. I guess we fell for their marketing by thinking that a $200 product is actually worth something. This software is not worth anywhere near the price we paid.
Do yourself a favor and skip the hastle.

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AutoSoft Online Small Business Edition - Automotive Shop Management Software Review

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(More customer reviews)Hard to configure because the configuration screen text is in spanish!!! hard to navigate through.. too many restrictions. If it had a nice english configuration wizard it would be better. I had to go through a bunch of crap and wait for the company to e-mail me the key to activate the program.

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ACT by Sage 2009 (11.0) Review

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(More customer reviews)I unfortunately started with ACT! 2006!, and upgraded from there one. Every year since then a new version came out at about $100+ for the upgrade, and instead of cutting my losses, I purchased each upgrade. about $800 dollars later, I've had enough. Please note that I have never written reviews, but became so jaded about this program that I felt I had no other choice. Also, please note that I use act on my computer and my assistants.
This program is horrendous. It is extremely slow, crashes constantly, and has tons of error messages. I remember upgrading to 2009 just so that I could get another few months of tech support. It seemed as if the upgrade cost would make sense, considering their crappy support charges by the minute. Anyway it wasn't and now I am looking into getting my database converted (my biggest issues being the notes) at this I don't care how much I spend on the conversion, or even If I have to retype all my notes over. I hate this program, and will literally toss it out of my window as soon as I can. Trust me, look for an alternative. If you don't mind the effort, attempt in creating a database on filemaker, or just use outlook.

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Sage Peachtree Complete Accounting 2011 Review

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(More customer reviews)I've been using various versions of this software since 1999 and generally upgrade every 2 or 3 years. I hadn't planned an upgrade but did so to better accommodate an upgrade from XP Win 7 (Win 7 is worth the trouble and expense!) When the disk arrived, it was cracked (shipping problem, not Peachtree.) I had next to no trouble getting them to give me a link to a download so I could use the product without waiting for a new disk. I had no trouble with the download and no problem moving files from Peachtree Complete 2008. I moved four companies and everything works very well. The employees (two) were easy to understand and registration was a snap. A MAJOR benefit to me is being able to keep multiple companies open at the same time. As usual, the best price and service were at Amazon. This review sounds like it was written by an employee but it wasn't--it's just a bullet-proof product that performs very well and performs flawlessly with Win 7--worth the price.

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Sage Peachtree Complete Accounting 2011 helps you work more easily and efficiently with robust core accounting and added features like job costing, time and billing, in-depth inventory capabilities, and analysis tools. Its multi-user option* helps improve productivity while providing screen-level security and a clear audit trail. Save time with simplified dashboards, management centers, integration with Microsoft Excel*, and comparative budgeting. The Internal Accounting Review* helps you track errors and deter fraud. Available with more than 100 customizable business reports and financial statements. Achieve better business results through accurate accounting and business controls with Sage Peachtree Complete Accounting 2011.
Additional Product Features
Business Status Center Dashboard
Manage depreciation for up to 200 fixed assets*
Streamlined service billing
Job status indicators
Enhanced assemblies reporting
Support for Terminal Services*
Create and track shipping with UPS integration*

Who's It For? Sage Peachtree Complete Accounting 2011 is designed for owners and managers of service- or product-oriented small businesses who need robust accounting functionality plus in-depth analysis. It offers user-friendly tools, multiple Help options, and advanced capabilities, including 100+ customizable business reports, time and billing, job costing, advanced inventory, and audit trails. Sage Peachtree Complete Accounting 2011 makes it easy to upgrade your accounting system to meet the needs of your expanding business. It has a multi-user option* for improved productivity.
Sage Peachtree Complete Accounting 2011 enables fast start-up, check writing, invoicing, purchasing, bank reconciliation, project tracking, in-depth inventory, payroll*, time and billing, audit trails, screen-level security, and more. It's ideal for people who want to achieve better business results through accurate accounting and business controls. All first-time Sage Peachtree customers receive 30 days of free support*, 30 days of free online training*, and a no-risk, 60-day, money-back guarantee, which guarantees satisfaction or refund of purchase price less any rebates paid. In the event you need a more robust solution to handle such needs as company consolidation, compensation management and advanced budgeting, please consider Sage Peachtree Premium Accounting 2011.
Why Choose a Sage Peachtree Solution? If you view accounting as a tool that can help you make better decisions rather than just a necessary chore, Sage Peachtree is the perfect choice. Sage Peachtree is designed for people like you who are dedicated to getting the numbers right, so you can truly understand how your business is performing. Sage Peachtree is an easy-to-use solution based on real, double-entry accounting principles with module- or screen-level security, audit trails, and automatic accounting checks. You get the accuracy and control you need to improve results.
(*See www.peachtree.com/disclosures for details.)
New and Improved Features for 2011
Setup Advisor helps new and veteran users discover better ways to use Sage Peachtree with step-by-step advice on how to create and maintain records.
Streamlined Service Billing helps service-based businesses save time and prevent delayed or lost revenue by quickly generating multiple invoices for unbilled time and expenses.
Job Status Indicators help users keep their jobs on track with an at-a-glance view that lets them quickly sort or filter jobs based on customizable status types such as "on schedule," "delayed," or "at risk."
Inventory and Services Management Center lets users quickly track and evaluate inventory items and services to make more informed purchasing and sales decisions.
Enhanced Assemblies Reporting helps you understand your assembly items at a glance so you can better manage assembly costs and meet customer delivery goals.
New Feature Screenshots

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Sage ACT Pro 2011 Review

Average Reviews:

(More customer reviews)I have used Sage ACT! 2009, 2010, and 2011. The product is a pretty good product, not very expensive, and customizable. I just purchased ACT! 2011 yesterday and have returned it today.
Sage is a horrible company to deal with! They push you in circles when you call for customer support. There will be a reason you have to contact customer support at some point in time....leave at least 2 hours in your schedule when you contact them. This was the third time I had an issue and each time took 2 hours to correct a simple issue. I don't care that I had to call, but I care that they obviously push people in circles and put them on hold for 20 minutes in hopes that they will hang up. Chat representatives take several minutes to respond to everything you type and phone reps are impossible to understand, unless you call the sales department which is obviously located in the United States. 2 hours of your time is worth more than the price of this product.
Beware of this before you purchase. There are other CRM programs out there that offer better customer service. Any product is only as good as the company behind it. I no longer support Sage since they moved their customer service overseas. Just be warned before purchasing this product.

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