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(More customer reviews)I am the Senior IT Tech at a large company and our top 2 executives and their secretary have been using Act for years and years. We started getting data corruption on a regular basis in one of the two dbs. So we decided to upgrade to Act v6 2004.
Let me just say that I think the interface is clunky and outdated. The 2004 software feels like something written in the early 90s. You can't use the mouse wheel to scroll through your contacts (we have over 400 employees in the db). The icon graphics are crap, the backgrounds and titles repeat themselves on large monitors. And the program is painfully slow. Clicking from calendar to contacts to task lists often takes 3-4 or more seconds (compared to outlook which is instant).
We first started having major problems with the Pocket PC Link. It's garbage...you cannot sync with the PDA unless you exit act (unlike Outlook). And if you delete contacts on the PDA, they will come back because a malfunction in programming prevents it from being deleted on the Desktop. Deleting calendar events replicates fine, but you cannot delete contacts on the PDA. This was all confirmed by Act tech support on several occasions as we ran into these problems.
Furthermore, even with the new ACT 2004 we again kept getting the databases corrupting. When they get corrupted, you better hope you have backups, cause all tech support will tell you is they have a data recovery team. We looked into it, expect to pay near $1,000 to recover your data. So we restored our General Managers data from tape backups, from local backups, or from his PDA, on a regular basis. After hours and hours on the phone with tech support, they finally told me that storing the database on the network can cause the db to get corrupted. This was not written in any documentation I could find anywhere that came with the software. The only way to share the calendar with a secretary is to have it accessible on a network. MAJOR DESIGN flaw. And to make things worse, when I asked for help to implement their "bandaid" workaround to "reduce the risk" of further data corruption, they asked for a credit card.
We're going back to Outlook 2003 using our Exchange server, never had any problems. I guess we fell for their marketing by thinking that a $200 product is actually worth something. This software is not worth anywhere near the price we paid.
Do yourself a favor and skip the hastle.
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