QuickBooks: Customer Manager - New Version Review

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(More customer reviews)I have used ACT! and Qbooks for years. I needed an upgrade to ACT! but received very poor reviews for ACT! 6.0. Intuit always gives a quality product so I bought This Customer Manager.
The advertising makes it sound so powerful but I cannot find much to do with it. It is like Intuit sold a shell they were developing to recapture development costs.
Its kind of funny in a sick sort of way .. but I can't find much functionality in this product at all. It really doesn't do anything except list your customers and... nothing!

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Prophet 3.0 - 3 Pack Review

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(More customer reviews)I have purchased the Prophet Pro 4.0 version for $199.95 from the vendor and straight out of the gate the installation was fraught with bugs and problems. I had to first tweak the registry with a patch to get the software to even begin the install, I then had to download a file from Micrososft "Windows Installer Distributable 3.1" to get the software to install on the machine. After the installation according to the users guide when I start Outlook I was to be asked questions regarding the configuration and what files to use and where to install which never happened. After this it was no suprise to find that no component of the application was present at all within Outlook. I uninstalled the software and went through the process again and finally got it to run only to find that some of the toolbars did not work when pressed and that when I wanted to backup my DB to my network drive it would not do it because you have to backup locally and manually copy it to the server for safekeeping. To make this even worse, if that was possible, Avidian does not provide patches, updates or fixes on their website like most NORMAL developers do, you have to pay a seperate fee for that bit of heaven. When asked why this was not included in the purchase price I was told that their oversees customers dont require patches or fixes, which makes you wonder what the heck those people are doing over there. In short the only good thing about this product is the money back guarantee which I am going to fully avail myself of. If you are looking for a good CRM product look at Maximizer, I think that will be the route I am going to pursue.
PS... Avidian people dont seem to give a hang whether or not you are happy with their product or service, maybe they will start if more of us who buy the product and return it spread the word a bit.
PSS... Too bad I cant choose a number of stars lower than 1, 1 seems to good for them.

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Sage ACT Premium 2011 Corporate License & 1 Hour Online Training Webinar held weekly Review

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(More customer reviews)We installed ACT 2011 last year, upgrading from an antiquated version of the program. After reviewing various contact management options, we went with ACT because our owner was familiar with the old version and felt more comfortable staying with ACT, rather than learning a new program; we did not select it because it was the best or easiest-to-use program.
We were right not to.
The program is too bulky, which makes it slow and hard to use. Simple tasks, like changing records, take way too much time. Customizing the templates (one of the major selling points) basically requires you to learn a new language; nothing I had ever learned about graphic design, coding, or database management helped me figure it out.
Even worse, the web version flat-out doesn't work. This was one of the essential features for us, because several of our team members use Macs, and installing Parallels was not an option. Also, most of us travel or work from outside the office, so remote access is crucial. It mostly works, most of the time, but then will mysteriously stop working, lock us out, and require us to click on the red flagged item to fix the error.
There is, of course, no red flagged item visible on the screen.
At this point, trying to use ACT has probably cost us more time than, for example, designing a contact management database in Excel would have. Add the cost of buying licences for our whole team, and having to pay an "Act Specialist" to set it up (by the way, even the "specialist" is frequently stumped and can't figure out how to get support), and this piece of "productivity software" has lost us time and money.

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Maximizer 6.0 Review

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(More customer reviews)If Max 6.0 worked as well as previous versions the upgrade would be worth $100's more.... but....
Simple things such as e-mailing multiple contacts at one time are now seemingly impossible, though easily accomplished in earlier versions. Bugs galore and by the way, these are new bugs overwriting tried and true software. But then again, I guess that helps support the $45 charge per tech support call. Note - you cannot e-mail tech support from the Multisoft website... hmmmmm.
I removed 6.0 and reloaded 5.0 so that I can get some work done... still waiting to get my money back.
BTW - I still have my copies of 1.0, 1.2, 3.0, 97is & 5.0

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ACT 3.0 Review

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(More customer reviews)This product will greatly fulfill your need for a tracking database.
Efficient and affordable.

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Act By Sage Premium for Real Estate 2006 Review

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(More customer reviews)I love this program with a few exceptions. It would be so much better if the report templates were easier to change/create, you could attach files to email templates for mail merge docs being sent to lookups/groups and didn't slow your system down so much. Otherwise, I use it everyday and can't imagine my business without it.

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Whether you're a single-agent or part of a broker business or a large workgroup, ACT! Premium for Real Estate can help you to become more productive and effective in managing prospects and customers. With more than 2.5 million individual users and 32,000 corporate customers, ACT! Premium for Real Estate continues to be the award-winning market leader in contact and customer management among real estate professionals. Centralize Buyer, Seller and Vendor InformationACT! Premium for Real Estate is a single, central repository for critical prospect and customer information captured across your business -- whether you are a one-person business or a large workgroup. ACT! Premium for Real Estate enables you to keep detailed prospect and customer information, group relevant contacts, capture all customer communications on the contact record, track opportunities through the sales process, and report on overall effectiveness.ACT! Premium for Real Estate can help you can track complete buyer, seller and vendor information including contact details, notes and history, appointments and to-dos, documents and sales opportunities. The Groups feature lets you easily communicate and schedule with related contacts can create up to 15 hierarchies of subgroups for managing information. Groups can even be utilized to track properties and contacts associated with those properties, and you can attach critical documents such as inspection reports, house photos, MLS listings, and more to the contact record.Instant Information Access for High Levels of Customer Service ACT! Premium for Real Estate allows you to search information in on any field, or search by key words to access contact and information immediately. Did you receive a call from a prospect but only caught the first four digits of their phone number? No problem. Simply perform a lookup on the phone number field and quickly find who you are looking for. You can also perform numeric lookups by ranges such as greater than or less than queries and save these queries for reusable searches.For quick and easy referencing, ACT! Premium for Real Estate allows you to track all of your critical contact and customer communications on the contact record. The software offers 30 letter templates customized for real estate in the areas of Letters to Buyers, FSBOs, Lead Follow-up, Open House Follow-up, Referral Letters, Letters to Sellers, and PR Campaigns for the Holidays. These custom letter templates were sourced from a respected real estate communications expert to improve your communications. ACT! Mail Merge allows you to correspond with multiple contacts (either via e-mail or paper correspondence) and automatically track a history on each contact record. Prioritize Your Work and Manage Your Leads Stay on top of appointments and tasks by scheduling activities using one of more than 20 activity types. Or, set up an Activities Series using one of the nine custom Activity Series specific to real estate including active listing, new listing, listing prospect, active buyer, new buyer, buyer prospect, and more. In addition, ACT! Premium for Real Estate offers multiple Calendar Views including daily/weekly/monthly/today views, as well as activity alarms, so you never miss an important appointment or deliverable.You can also import leads from a variety of sources so you can start turning those prospects into customers immediately. You can segment leads into relevant groups, schedule an activity series for all leads that you imported so you have a set marketing strategy with reminders of upcoming tasks, and send your first personalized communication using mail merge. The software also enables real estate agents to track sales opportunities through close utilizing the standard sales process or a process customized to suit your business.In addition to the more than 40 standard reports in ACT! Premium for Real Estate -- including phone lists, activity reports, and sales summaries -- you'll also have nine custom report templates for real estate at your disposal. These include: buyer completed activities, seller completed activities, activities by type and activities by contact so you can actively update your buyer or seller, see which marketing activities converted to sales, and determine the most effective communication vehicles. And best of all, you can synchronize your ACT! Calendar, Contact and To-Do Information to your Palm OS or Pocket PC device, so you always have access to your critical contact information while you're on the road.

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Best Software ACT 6 for 2004 Review

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(More customer reviews)I am the Senior IT Tech at a large company and our top 2 executives and their secretary have been using Act for years and years. We started getting data corruption on a regular basis in one of the two dbs. So we decided to upgrade to Act v6 2004.
Let me just say that I think the interface is clunky and outdated. The 2004 software feels like something written in the early 90s. You can't use the mouse wheel to scroll through your contacts (we have over 400 employees in the db). The icon graphics are crap, the backgrounds and titles repeat themselves on large monitors. And the program is painfully slow. Clicking from calendar to contacts to task lists often takes 3-4 or more seconds (compared to outlook which is instant).
We first started having major problems with the Pocket PC Link. It's garbage...you cannot sync with the PDA unless you exit act (unlike Outlook). And if you delete contacts on the PDA, they will come back because a malfunction in programming prevents it from being deleted on the Desktop. Deleting calendar events replicates fine, but you cannot delete contacts on the PDA. This was all confirmed by Act tech support on several occasions as we ran into these problems.
Furthermore, even with the new ACT 2004 we again kept getting the databases corrupting. When they get corrupted, you better hope you have backups, cause all tech support will tell you is they have a data recovery team. We looked into it, expect to pay near $1,000 to recover your data. So we restored our General Managers data from tape backups, from local backups, or from his PDA, on a regular basis. After hours and hours on the phone with tech support, they finally told me that storing the database on the network can cause the db to get corrupted. This was not written in any documentation I could find anywhere that came with the software. The only way to share the calendar with a secretary is to have it accessible on a network. MAJOR DESIGN flaw. And to make things worse, when I asked for help to implement their "bandaid" workaround to "reduce the risk" of further data corruption, they asked for a credit card.
We're going back to Outlook 2003 using our Exchange server, never had any problems. I guess we fell for their marketing by thinking that a $200 product is actually worth something. This software is not worth anywhere near the price we paid.
Do yourself a favor and skip the hastle.

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