Average Reviews:
(More customer reviews)I am so sorry I ever bought this software.
I helped my wife set up this POS software for her retail store. We wanted barcoded inventory control and good integration with QuickBooks Pro (financial).
Despite the fact that we have a graduate degree in computer science, and experience with accounting, we spent many long nights fixing problems and bugs in this software. Our expectations were pretty low based on reviews we had read--but this software has been much worse.
To add insult to injury, you're constantly given pop-up ads trying to sell you additional Intuit features. Also, some important features are disabled in the Basic software and you need to upgrade to Pro to do things like editing the layout of price tags. This is actually required to get them to even print right on some printers.
If the software crashes on you (and I personally guarantee it will), and you call support, they will tell you you need to buy a support contract. When your system is down due to their incompetence, this is a big insult.
The software would be workable if it was stable and did what it advertised. Intuit needs to halt adding new features to this software, hire a better software team, and just spend some time stabilizing the product. It is to flaky for production use. Here are maybe half of the bugs we have ran in to:
- Prints barcodes too small (way out of spec for most readers) on Zebra zlp 2824 plus printer (officially supported, according to intuit). Their response: upgrade to Pro so you can use label designer. This is classic bait and switch. (Contact me if you'd like to share legal expenses and go after them on this).
- Rename company file, rename back, deletes all your backups
- End of day Z-out and drawer count. choose Custom time period, choose time. That time becomes default for any subsequent "Today" Z-out reports. Drawer is off. If you run "Custom" again with correct time and date (today, 12-12), it then ignores the deposit so your drawer is off again next time you do a regular "Today" z-out drawer count.
- Warning about QBF has changed to new company file is not dependable--- we got our warning a week later after we noticed it ourselves and used QBF to compare the two files (which must have triggered the late warning--which was then triggered multiple times, clicking OK 3 times in a row still did not allow end of day financial data exchange to proceed--had to cancel and try again).
- Popup dialog "Problem: some of your changes are still being updated. Solution: Please wait for the dashboard to complete the update and try again". Cannot close POS, thus cannot reboot cleanly. May need to kill process.
- Credit card processing stopped working suddenly. multiple days of many hour calls with SW tech support in India did not resolve problems. Staff left our computer firewalls open, changed our company file and generally messed things up. Reconfigured all windows networking, killed POS SW, rebooted, and days later it started working again but cut out once and required another reboot.
- When entering credit card information manually, sometimes you can enter a voice auth. number and bypass network authentication, other times you cannot. Seems to depend on which order you click on fields in the GUI but it really works only randomly
Click Here to see more reviews about: Intuit QuickBooks Point of Sale 2011 - POS v10.0 Basic New User Software
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