Average Reviews:
(More customer reviews)I have used Sage ACT! 2009, 2010, and 2011. The product is a pretty good product, not very expensive, and customizable. I just purchased ACT! 2011 yesterday and have returned it today.
Sage is a horrible company to deal with! They push you in circles when you call for customer support. There will be a reason you have to contact customer support at some point in time....leave at least 2 hours in your schedule when you contact them. This was the third time I had an issue and each time took 2 hours to correct a simple issue. I don't care that I had to call, but I care that they obviously push people in circles and put them on hold for 20 minutes in hopes that they will hang up. Chat representatives take several minutes to respond to everything you type and phone reps are impossible to understand, unless you call the sales department which is obviously located in the United States. 2 hours of your time is worth more than the price of this product.
Beware of this before you purchase. There are other CRM programs out there that offer better customer service. Any product is only as good as the company behind it. I no longer support Sage since they moved their customer service overseas. Just be warned before purchasing this product.
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