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(More customer reviews)Scansoft products used to be decent products with strong support. That was before Nuance bought them out. Since capturing a basic monopoly on Voice to text, Text to Voice, scan to text, and PDF conversion, the company has grown arrogant, and less customer oriented than Microsoft at their worst. As one reviewer wrote, they charge you for customer support. The process goes something like this.
You visit the web page, and if you product is the current generation, or one prior, (it doesn't matter, current gen get treated no better)you have to enter in your license/product code, enter in your credit card number, and agree to be charged $9.95 for a totally useless email experience that only allows you access to their support page when you get a reply. My most recent experience involves Omnipage Pro, which has PDF converter and Creator built in. Omnipage Pro is such a slow and practicality useless program, that I uninstalled it after a week. However, a need came up where I needed a PDF converter, so I thought I'd load that part of the software.
I ran set up, used custom, had PDF creator and Converter installed leaving out the scanner software, entered in my key code, started the program, was asked if I wanted to activate the software, I did, however it wouldn't let me, telling me the license code was not valid. I attempted to find the problem/solution in their knowledge base, but don't bother, there is little if anything in there other than contact technical support.
So off to techincal support I went, only to discover that even for an installation problem, I had to pay. I did, after two days I got a response, telling me they needed my license code. As I'd had to enter it to get to the support page, this was irritating but I went to the webpage since they do no allow you to just hit respond. Entered in the key and two days later got another message telling me that my key code was for Omnipage Pro, not PDF converter. Gee, thanks for telling me that since I had to go to the Omnipage section to begin my initial inquiry.
I tried rewording my request, stating I have OmniPage pro, with comes with PDF creater and PDF Converter, and only wanted Converter to install, however it rejects my key code. Another two days pass, I get an emailed response telling me I don't have the proper code for PDF converter, mine is for Omnipage Pro. Again, I was grateful for the insight.
Back to the website, asked if there was anyway I could just install the portion of Omnipage that had the separate PDF. After more than a week passed, I get an email, telling me that I must install the entire program, register it, activate it, than I can uninstall the Omnipage pro leaving the PDF converter.
Following the instruction, I load the entire program, activate it, test PDF converter which works, go to add and remove, PDF creater and converter are listed separate from Omnipage,so I uninstall it per the directions of the last email. I go to use the PDF converter, it asks me if I want to activate it, (which I'd already done, but what the heck)it asks me for my key code, which I enter, only to get back a reply the key code I've entered is not valid.
Back to the website, explain the problem, and surprise, the response after two days is "your key code is not valid for PDF converter, only for Omnipage".
I give up, decide I'll just load the entire program and live with Omnipage taking up room. I install the entire program, enter the key code, asked to activate, which I do, only to get a message the key code is not valid as I've already installed Omnipage previously. Back to the webpage. set out the problem. A week goes by, I get a response asking me for the key code, and a screen shot, and a copy of the receipt. I supplied all, and am still waiting for a response.
My advice, stay away from all nuance programs. I've spent close to two hundred dollars for a Pro version of a product, received no free customer support, and after wasting more than two weeks, still have no product to run.
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Item #: Q45230. PDF Converter Professional 5, the only complete PDF solution designed specifically for business users, delivers everything you need to create, convert, and edit PDF files. Now you can create 100% industry-standard PDF files from any PC application, or convert PDFs into fully-formatted MicrosoftWord, Excel, PowerPoint, XPS, and Corel WordPerfect files.Additionally, you can fill and save online PDF forms with one click, or secure your PDF files by applying digital signatures or using drag and drop security settings. Using the intuitive interface, which places commonly-used functionality at your fingertips, you'll be a PDF expert in no time. PDF Converter Professional 5 truly delivers better PDF for your business. Product Description: ScanSoft PDF Converter Professional - ( v. 5 ) - complete packageCategory: UtilitiesSubcategory: Utilities - encoders / format convertersVersion: 5License Type: Complete packageLicense Qty: 1 userLicense Pricing: StandardLanguage(s): EnglishLocalization: United StatesPlatform: WindowsDistribution Media: CD-ROMPackage Type: RetailOS Required: Microsoft Windows XP 64-bit Edition, Microsoft Windows Server 2003, Microsoft Windows 2000 SP4, Microsoft Windows XP SP2, Microsoft Windows Vista, Microsoft Windows Vista (64-bit versions) Customers also search for: Discount ScanSoft PDF Converter Professional - ( V. 5 ) - Complete Package, Buy ScanSoft PDF Converter Professional - ( V. 5 ) - Complete Package, Wholesale ScanSoft PDF Converter Professional - ( V. 5 ) - Complete Package, 0780420118034, M109A-G00-5.0, Data Management Software
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