Average Reviews:
(More customer reviews)I've used VersaCheck for a long time, beginning with the 2000 edition. The product has always been extremely difficult to use and has almost no support from the publisher. I've managed to develop work-arounds for nearly all of the weird or frustrating behavior of the program, continuing to use it because it is a much lower-cost solution for printing small business checks than Quicken. The product also supports check safety features and [supposedly] postal address features that Quicken does not provide.
I've been locked in a totally unproductive struggle with Customer Support for almost four months over the matter of printing postal bar codes. It is my assertion that since VersaCheck does print bar codes when it is used as the checkbook for a business, it also should print bar codes when intercepting a print data stream from Quicken that contains a correct ZIP+4 code. It took nearly two months before VersaCheck Customer Support would acknowledge that the program would not print postal bar codes with Quicken check data. During that time, all responses to my support requests were the same: a brief tutorial on how to print from Quicken, totally ignoring my issue.
Eventually I developed a work-around that partially works, by importing a QIF file from Quicken (a function which receives several pages of treatment in the Help files!) Unfortunately, that also deletes entries from the VersaCheck address book, necessitating manual editing of each payee address every time a check is printed for a payee. Instead of acknowledging that QIF file importing was not working properly, it took six weeks to obtain a response that said "...newer versions of Quicken do not support QIF files." Duh! Quicken 2007 certainly DOES export QIF files for other programs. You'd think that for a product which is supposed to integrate with Quicken, the developers and Customer Support might actually have used the products.
Also in the 2008 version, there is a new metered usage scheme for printing checks... after you've exhausted the licensed count, you must pay G7 Productivity Systems a fee to unlock the program so you can print more! This seriously changes the economics of using the program.
Other annoyances include: A much-touted feature is the verification of US addresses against a commercial ZIP+4 code database--but without warning, the service was terminated in August 2007. Their high-capacity magnetic ink toner cartridges do NOT work successfully with several H-P printers in common use, as as the G85 All-in-One series and the DeskJet 870 and 890 series, but once the cartridges are opened and tried (unsuccessfully) in one of those printers, G7 will not accept returns. Once I received a package from G7 containing a purchased new version of the program which had an old CD in the package: G7 refused to accept a return as the CD envelope had been opened. In another instance the package label and documentation contained an INVALID serial number and G7 refused to accept a return. In both these cases, I had to pay an upgrade fee to get a current CD and serial number.
Summary: the program is difficult to setup properly to use with small business checks, especially if you wish to include logos. Help files are almost useless except for the simplest How-To entries. Despite misleading packaging and product descriptions, the product does not print postal bar codes for checks written with Quicken. Customer Support of the product is essentially non-existent, based on their total unresponsiveness to my issues. G7 quality control on software development, product packaging, and supplies is atrociously bad.
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