Showing posts with label bad product. Show all posts
Showing posts with label bad product. Show all posts

7/19/2012

The Print Shop 2.0 Deluxe Review

The Print Shop 2.0 Deluxe
Average Reviews:

(More customer reviews)
I purchased this to replace version 23 thinking that it would be an improvement on some of the problem areas (such as the database function). Boy, was I mistaken. When I received the disk, it had scratches and could not be read in any of my computers. After polishing the disk I finally got it to read. After installing it I realized that none of the old projects will work with the new version. That was a bummer, just by itself, but the real problem with this new version is that it doesn't do half the things the older one did.
The first project I needed to use it for became a real challenge. I wanted to make address labels for set of cards I was sending out family about my parents move. First, there is no internal database feature at all in the new version. It used extracts from your email program in a format that my email doesn't support. After doing a lot of research, I was finally able to get around that problem and then found that the only way it will print labels is to print a full page of them. I thought I must be doing something wrong so I went to the help which is almost useless. Then I tried the Broderbund website support section which was no help because there are no tips generated for this product yet. I finally put in trouble request. This was something I was familiar with because I had already put in a trouble request concerning my unreadable disk. The email reply that comes as a result of this, tells you that you will receive a reply within 48 hours, but that if your question has already been asked and there is a tip on it they will not reply at all.
As I am writing this, about 2 weeks have passed since I submitted these trouble tickets. I have not received a reply to either one and there are no FAQs that answer them. My guess is that they are so inundated by trouble tickets on this product that they have decided to just ignore them all. Shame on you Broderbund. After being a loyal customer for years, I will not be purchasing any more Broderbund products until they decide to actually start providing support.
Some may ask why I just used email to contact them. The answer is simple, the only telephone number they offer for support is long distance (no toll free) and it is listed with a warning to expect hold times averaging 30 minutes or more. I really couldn't see dumping more money into the hole called The Print Shop 2.0 Deluxe.


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It's easier than ever before to create sophisticated print projects in minutes. Start with the brand new Wizard Design tool or choose from an enormous gallery of ready-made templates and contemporary images to design, print and share a wide variety of projects, including greeting cards, invitations, labels, signs and more. The Print Shop has been redesigned from the ground up, making it quicker and easier to use by combining intuitive design tools with contemporary content to give you the ultimate in creative freedom. Design personalized projects in minutes that are perfect for home, work and school.

The All New Way to Create Sophisticated Design
New Easy to Use Software Drag-and-drop photos, text and design elements with incredible ease and quickness.
Windows 7 & Windows Vista Compatible The Print Shop was designed to work on the latest PC operating systems
Wizard Design Tools Create and print over 100 custom projects, each in under 5 minutes.
Streamlined Workspace With a sleek new workspace, it's easy to find and switch between the various tools quickly.
Integrated Photo Editing One-click photo tools allow for common photo editing like cropping, red-eye removal and color correction.
New Templates & Clip Art Choose from an enormous gallery of contemporary ready-made templates and clip art images that are sure to complement any project
Color Match Find the right color for any project using the eye-dropper tool, or select from ten designer color palettes that are sure complement your work.
Advanced Design Tools Slider tools allow you to create custom gradients, transparency and drop shadows for a professional effect.
Easy to Share Print at home, email or publish your latest creation on the web to share with friends and family.
Advanced Page and Layout Tools
Layer Management Easily move art, text and objects between foreground and background. Show and hide layers for the ultimate in precision.
Columns & Text Wrap Flow text across columns to improve readability. Plus, you can easily flow text around graphic and other objects to create a professional finish.
Advanced Color Tools You now have three ways to pick the right color: the eye-dropper tool for precision color matching, professionally-designed color palettes and a color selector.
Drop Shadows & Dynamic Gradients Add a professional touch to any design with easy drop shadow tools. Dynamic gradients allow you to specify multiple gradient stops.
Image Management Edit photo tags and mark your favorites so that you can easily find the right photo for any project. Add your image to the Image Tray for easy drag and drop.
Impressive Headlines The Print Shop now offers the easiest solution for creating headlines with impact. Simply choose from an array of impressive options and customize to make it perfect.

Choose Your Version Find the right Print Shop version for you using the chart below.


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6/27/2012

QuickBooks Point of Sale: Basic V7.0 w/Hardware Review

QuickBooks Point of Sale: Basic V7.0 w/Hardware
Average Reviews:

(More customer reviews)
I found that Quickbooks Point of Sale is extremely versitile. I have used the software for both a retail store and a resturaunt. The software worked flawlessly. It was a huge help in helping me realize the state of my business. Having both sales and inventory information in one place helps you to realize key trends and stock your store accordingly.
I have been using Quickbooks Point of Sale since it's begining. Allowing me to see see the evolution of the product as a result. I have learned that Intuit is paying attention to the needs of small business. For example the main enhancement between version 7 and 6 is the incorporation of eccommerce principals, which I feel is an emerging trend for small business. The new changes help bring small business up to speed with larger businesses.
Additionally you will find that Intuit will also offer accessories that work seamlessly with the software. This is a huge benefit that I have yet to find in anyother point of sale program.

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QuickBooks Point of Sale is a complete retail management solution that tracks inventory sales and customer information to help you save time and serve your customers better.Includes easy-to-use software and retail hardware including a bar code scanner cash drawer receipt printer and credit card swipe guaranteed to work together **.*Credit card swipe requires QuickBooks merchant account through QuickBooks POS Merchant Service provided by Innovative Merchant Solutions LLC.Application approval fees and additional terms and conditions apply.System Requirements:Minimum Requirements: At least a 1.8GHz processor At least 256MB of RAM (512 MB if running Windows Vista) for a single user At least 512MB of RAM (1 GB if running Windows Vista) for multiple concurrent users. 1 GB of disk space (additional space required for data files)Recommended Requirements:At least a 2.0 GHz processor At least 512 MB of RAM (1 GB if running Windows Vista) for a single user At least 1GB of RAM for multiple concurrent users. 1 GB of disk space (additional space required for data files)Format: WIN XPVISTA Genre:BUSINESS / FINANCE UPC:028287016958 Manufacturer No:403707

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8/28/2011

QuickBooks Point of Sale Review

QuickBooks Point of Sale
Average Reviews:

(More customer reviews)
I am so sorry I ever bought this software.
I helped my wife set up this POS software for her retail store. We wanted barcoded inventory control and good integration with QuickBooks Pro (financial).
Despite the fact that we have a graduate degree in computer science, and experience with accounting, we spent many long nights fixing problems and bugs in this software. Our expectations were pretty low based on reviews we had read--but this software has been much worse.
To add insult to injury, you're constantly given pop-up ads trying to sell you additional Intuit features. Also, important features are disabled in the Basic software and you need to upgrade to Pro to do things like editing the layout of price tags. (Which is required since they ship Basic with broken but encrypted tag layouts.)
If the software crashes on you (and I personally guarantee it will), and you call support, they will tell you you need to buy a support contract. When your system is down due to their incompetence, this is a big insult.
The software would be workable if it was stable and did what it advertised. Intuit needs to halt adding new features to this software, hire a better software team, and just spend some time stabilizing the product. It is to flaky for production use. Here are maybe half of the bugs we have ran in to:
- Prints barcodes too small (way out of spec for most readers) on Zebra zlp 2824 plus printer (officially supported, according to intuit). Their response: upgrade to Pro so you can use label designer. This is classic bait and switch. (Contact me if you'd like to share legal expenses and go after them on this).
- Rename company file, rename back, deletes all your backups
- End of day Z-out and drawer count. choose Custom time period, choose time. That time becomes default for any subsequent "Today" Z-out reports. Drawer is off. If you run "Custom" again with correct time and date (today, 12-12), it then ignores the deposit so your drawer is off again next time you do a regular "Today" z-out drawer count.
- Warning about QBF has changed to new company file is not dependable--- we got our warning a week later after we noticed it ourselves and used QBF to compare the two files (which must have triggered the late warning--which was then triggered multiple times, clicking OK 3 times in a row still did not allow end of day financial data exchange to proceed--had to cancel and try again).
- Popup dialog "Problem: some of your changes are still being updated. Solution: Please wait for the dashboard to complete the update and try again". Cannot close POS, thus cannot reboot cleanly. May need to kill process.
- Credit card processing stopped working suddenly. multiple days of many hour calls with SW tech support in India did not resolve problems. Staff left our computer firewalls open, changed our company file and generally messed things up. Reconfigured all windows networking, killed POS SW, rebooted, and days later it started working again but cut out once and required another reboot.
- When entering credit card information manually, sometimes you can enter a voice auth. number and bypass network authentication, other times you cannot. Seems to depend on which order you click on fields in the GUI but it really works only randoml

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QuickBooks Point of Sale Basic offers basic tools to help smaller stores easily track sales, inventory and customers.
Get started and ring up sales quickly and easily.

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