Average Reviews:
(More customer reviews)I have been a user of Adobe products for 20 years. I have upgraded my Creative Suites from its origin to its current CS5 Design Premium. I have recently had trouble installing updates to Illustrator -- and after 6 hours with customer service and technical support was told to uninstall and reinstall, which I did and did NOT solve the problem. They have no answer. I was having the same problem with Acrobat 9 Pro and spent additional WASTED hours. Finally, I decided to upgrade to Acrobat X Pro. I purchased it from Amazon. I tried to install it on my laptop, put in the X serial number and copied the 9 serial number from my registration page at Adobe -- and it did not recognize my serial number as valid. So deleted the 9 serial number and typed it in exactly as it was on the Adobe registration page -- and still not a valid serial number! I finally called Adobe customer service, who could do nothing, and transferred me to technical support. After 45 minutes (!) on the phone, I was given a pin number which activated my Acrobat X Pro on my laptop. I told them that I did not want to keep calling to get a pin number for an installation on my desktop computer and for a new laptop I planned to buy shortly. They said they would look into solving the problem so that my own installation would automatically activate the program. I got a call back from technical support in India and was told that I could only install by calling technical support every time and get an activating pin number. This is TOTALLY INEXCUSABLE! Imagine your hard drive crashing and having to reinstall and spending waiting time, often over 20 minutes and then head time of around 10 minutes just to activate a program from a company whose products you have used for 20 years! The new Acrobat X Pro is NOT WORTH THE TROUBLE!
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Upgrade to Adobe Acrobat X Professional To install an upgrade version of Acrobat X Professional software, you must have an eligible earlier version of Adobe software:
Adobe Acrobat Professional 7, 8, or 9
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When it comes to creating and sharing professional-level PDF files—with audio, video, and rich media—there's Adobe Acrobat X Pro, and then there's everything else. Acrobat X helps you increase your productivity and deliver better, more polished work. It's so much more than just a simple PDF creation tool. Also confidently store and share documents through easy-to-use services at Acrobat.com.
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