Average Reviews:
(More customer reviews)I wanted to present an example of success with Goldmine, since one of the reviews reflects an unfortunate experience with the software. Our experience has been good.
I would say Goldmine is a product rich with features, but with a rather quirky interface, probably reflecting its long history from a simpler contact manager.
We moved from Outlook to Goldmine for our email, and a home grown application for customer relationship management. The major benefit is a single interface for all client communication. The email client is not as strong as Outlook, but the templates work nicely and it all integrates into the customer database. Personally I wouldn't try and use Outlook at the same time as Goldmine, although there is a certain level of integration.
Replication is a nice feature and works very well, once you have mastered how to get started. Integration with Word 2000 works fine for us.
There are all sorts of features we haven't used, but are now starting to investigate - e.g. agents to automate processes, project management etc.
Goldmine's user interface could be improved, but for a small business it is an excellent solution for managing communications with clients and for us has been very good value.
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